Frequently Asked Questions

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Welcome to the VicDoggs family! Start by contacting us through our website to tell us about your pet and the services you need. We'll discuss your needs, confirm whether we're available in your area, and guide you through our client intake and service agreement process.

You can reach out through our website here, or reach out directly to VictDoggs  at (312) 772-4390 to request service. Please share your preferred dates, service type, location and any important details about your pet. All bookings are subject to availability and confirmation.

Meet and greets can be arranged when appropriate to help us get acquainted with you, your pet, and their routine before care begins. we'll discuss your pet's needs, review care instructions, and go over access arrangements and expectations.

Before your first direct booking, we'll collect your client and pet information, review the Service Agreement and applicable polices, and confirm your care instructions and booking details. Depending on your pet's needs, we may arrange a meet & greet. Our goal is o help everyone feel prepared and comfortable before the first visit.

VicDoggs offers personalized pet care, including

• Dog Walking: Pawfect Walks, Explorer Walks, and Adventure Walks.
• Puppy & Senior Potty Breaks: Short visits to accommodate bathroom need and routines.
• Home Comfort Drop-In: In-home visits for feeding, bathroom breaks, companionship, and other agreed-upon care.
• Overnight Doggie Staycations: Overnight care in your pet's own home.
• Doggiee Day Staycation: Daytime companionship and care in your pet's home.

Service availability depends on your location, scheduling need, and your pet's care requirements.

Yes! VicDoggs offers the VicDoggs Fam Package for client who need regular walks. Eligible packages receive discounts based on the number of walks booked. Contact us to discuss your schedule and dine the best fit for your pet.

Yes! Our Overnight Doggie Staycation provides in-home overnight care so your pet can remain comfortable in familiar surroundings. The service includes agreed upon feeding, bathroom breaks, walks, companionship, and overnight supervision within the scheduled care window, Additional details and expectations are confirmed before booking.

VicDoggs serves neighborhoods throughout Chicago, Illinois. Availability  may vary depending on your location and our existing schedule. Contact us with your neighborhood or service address, and we'll confirm whether we can accommodate your request.

Absolutely! We believe communication is an important part of quality pet care. Clients receive visit summary with photos and video after each walk, drop-in, or sitting service, helping you stay connected with your pet while you're away.

Our walks are tailored to the service selected and your dog's individual needs. Depending on the service, care may include a neighborhood walk, bathroom breaks, waste pickup, fresh water, optional feeding, training reinforcement, and a visit report with photos. We prioritize your dog's comfort, safety, and routine.

Please let us know about and medication or special care instructions before booking. We'll review your pet's needs, the medication instructions, and whether the requested care can be safely accommodated. Medication administration must be agreed upon in advance and may depend on the type of medication and your pet's needs.

Your pet's safety comes first. If a medical emergency occurs while your pet is in our care, we'll take reasonable steps to obtain appropriate veterinary assistance and contact you as soon as possible. Please provide current veterinary information and emergency contacts before services begin.

Veterinary expenses reman the client's responsibility expenses remain the client's responsibility.

We understand that plans can change. Our cancellation policy helps us manage out schedule fairly and reserve time for each client. 

A full service charge applied to cancellations made within three hours of a scheduled weekday service, or after 7pm on the evening before a weekend or holiday service. Please review our Policies and Service Agreement for the complete terms. 

Yes. A 40% holiday surcharge applies to services scheduled on designated holidays. Please confirm the application dates and total price when requesting your booking.

Currently only accepting online digital payments.

VicDoggs uses a two-hour arrival window to accommodate travel, scheduling, and the needs of other pets in our care. We'' communicate the expected window for your service so you know when to anticipate our arrival.

You can find our current services and rates on the Services & Pricing page of our website. Pricing varies by service type, visit length, and time of day. Additional fees may apply for holidays or additional pets.

 Yes! The VicDoggs Fam Package rewards clients who book regular walks each month:

2–5 walks per month: 10% off

6–13 walks per month: 15% off

14 or more walks per month: 20% off

Contact us to discuss your recurring schedule and confirm the applicable package and pricing.

Yes. Additional-pet fees apply when caring for more than one dog:

Dog walking: $7 per additional dog per half-hour walk.

Pet sitting: $30 per additional dog per day.

Please tell us how many pets need care when requesting your booking so we can provide an accurate quote.